Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. Th[...]

The life of Howard Johnson, nicknamed "Stretch" because of his height (6'5"), epitomizes the cultural and political odyssey of a generation of African Americans who transformed the United States from a closed society to a multiracial democracy. Johnson's long-awaited memoir traces his path from firs[...]

Burgundy has a far stronger hold over the imagination and passions of wine lovers than the relatively modest number of bottles it produces. Over the centuries, hundreds of plots of vineyard land were demarcated, farmed, and individually named. The monks who did this work noticed that each vineyard h[...]

On occasion nearly everyone experiences short-term back pain from sore or strained muscles. But for many who come to treat their back gingerly because they fear further "injury," a cycle of worry and inactivity results; this aggravates existing muscle tightness and leads them to think of themselves [...]